Refund Policy

Clear guidelines for refund requests and processing procedures at melutharionquavas

Refund Eligibility Criteria

At melutharionquavas, we understand that circumstances change and want to provide fair refund options for our financial modeling courses. Refunds are available within 14 days of enrollment for courses that haven't been substantially accessed or completed.

You're eligible for a full refund if you've completed less than 25% of the course content and submit your request within the specified timeframe. This policy applies to individual course purchases and does not extend to bundled packages once any component course has been accessed beyond the eligibility threshold.

Important: Refunds cannot be processed for courses where certificates have been issued or where course materials have been downloaded extensively.

Refund Process Timeline

Our refund process follows a structured timeline to ensure prompt processing while maintaining proper verification procedures:

Submit Request
Contact our support team via email or through your student dashboard within 14 days of enrollment
Initial Review
We review your account activity and course progress within 2-3 business days
Verification Process
Additional documentation may be requested if circumstances require clarification
Decision & Processing
Approved refunds are processed within 5-7 business days back to your original payment method

Refund Scenarios & Conditions

Full Course Refunds

Available for individual courses when requested within 14 days and less than 25% content completion. Processing takes 5-7 business days.

Partial Refunds

May be considered for technical issues preventing course access, calculated based on unused portion of enrollment period.

Bundle Programs

Refunds processed on individual course basis within bundles, with adjustments made for any applicable bundle discounts received.

Special Circumstances

Medical emergencies or extenuating circumstances reviewed case-by-case with appropriate documentation required.

Please note that promotional discounts and special pricing may affect refund calculations. We process refunds based on the actual amount paid, and any applicable fees from payment processors may be deducted from the refund amount.

Payment Methods & Processing

Refunds are processed back to your original payment method whenever possible. Credit card refunds typically appear within 5-10 business days, while bank transfers may take up to 10-15 business days depending on your financial institution.

For payments made via digital wallets or alternative payment methods, processing times may vary. We'll provide tracking information and expected completion dates once your refund enters the processing queue. In cases where the original payment method is no longer available, alternative arrangements can be discussed with our finance team.

Processing fees charged by payment providers may be deducted from refund amounts, particularly for international transactions or specific payment methods.

Need Help with Your Refund Request?

Email: info@melutharionquavas.com
Phone: +44 2476 888256
Address: Chain Caul Rd, Ashton-on-Ribble, Preston PR2 2XL, United Kingdom

Our support team responds to refund inquiries within 24 hours during business days.